Refund policy
At Atelier Balloon, we want every celebration to go smoothly. If something isn’t right with your order, here’s how returns and exchanges work.
Return window
You have 14 days from the date of purchase or pickup to request an exchange or store credit. Items must be returned in the condition you received them. We do not offer cash refunds or refunds to the original payment method.
Final sale items
The following items are final sale and cannot be returned or exchanged:
- Custom orders
- Inflated or helium balloons
- Event installations
- Personalized items
- Seasonal items
- Gift cards
Party supplies
Party supplies can be exchanged within 14 days if they are unopened and in their original packaging. Opened or used party supplies cannot be exchanged.
Exchanges and store credit
Eligible returns are offered as an exchange for another item or as store credit for a future purchase. Store credit is issued once we receive and inspect your return.
Return shipping
Return shipping costs are the customer’s responsibility. If your item arrived damaged or we sent the wrong item, we cover the return shipping.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery or pickup. Please include your order number and clear photos of the item and its packaging. We will make it right with a replacement, an exchange or store credit.
How to start a return
Email us at [email address] with your order number and the reason for your request. We will reply with the next steps and the return address. Returns sent without prior approval may not be accepted.
Questions
Our team is happy to help. Reach us at atelierballoon@outlook.com or 514-448-9125.
This policy does not limit any rights you have under the Quebec Consumer Protection Act.